How do I return an item(s)?
Noon offers an easy return process for eligible purchases.* You can return an item if:
It has been shipped and delivered to you.
It falls within a returnable category.
It is within the 15 day return window from the delivery date.
Log in to your Noon account and go to the "Returns" section.
Click "Create a New Return", select the item(s) you want to return, and choose a return reason.
Provide additional details to help us understand the issue.
Upload images of the item(s) if required.
Choose your preferred refund method.
Select self ship as the return method.
Review your details and submit the return request.
Download the mailing label and print it.
Pack the item(s) securely and place the printed mailing label inside the box.
Hand over the package to the courier partner.
Obtain the tracking number from the courier and enter it in the "Submit courier’s tracking number" section.
You're done! Your return request has been successfully submitted.
How to get the shipping label ?
*Terms and conditions apply.
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How does Noon handle refunds after Returning the item?
After Noon collects the item from you, it undergoes a thorough inspection. Once it passes QC, the refund is initiated to the original payment source as follows: The refund source table is given below Payment Method Refund Source Credit Card/Debit ...How to get the shipping label ?
The label is required when handing your return to the courier. Here’s how to get it: From your email: Open the email linked to your noon account. Search for the email from noon with your shipping label. Download and print the label. Or from the app: ...Why have I only received a part of the refund amount?
Refunds are processed item wise and you may see a part of the amount refunded while the remaining refund amount is still being processed. Also, the shipping fee and COD fee are non-refundable once the item is delivered to you.What is the noon refund process?
noon has a customer-friendly refund policy: a) Defective/Damaged Item: If you receive a damaged or defective item, return it in the original condition with the box/packaging intact. Once received, we'll inspect it and process the refund, including ...Self-Shipping Fee Reimbursement Process
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